BMO Turns to Agentic AI to Resolve Card Issues

T2Covered by 1 source · first reported by PYMNTS at 06 Nov, 23:13 UTC

BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist…