Amazon Connect Customer now shows associated cases in contact records

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 04 Nov, 17:00 UTC

Amazon Connect Customer now includes case IDs and reference numbers in contact records, helping supervisors and analysts understand which customer issues drive contact volume. Cases track issues, such as refund requests or billing disputes, across interactions and teams. Supervisors can now…

Sources

• T1Amazon Connect Customer now shows associated cases in contact recordsAWS — What's New / News Blog04 Nov, 17:00