Banks should play up human touch to stand out in AI era: fintech CEO

T2Covered by 1 source · first reported by Payments Dive / Banking Dive at 04 Nov, 14:37 UTC

The human channel “is the biggest moat or the biggest differentiator the banks have” versus large language models and AI agents, said the chief executive of Personetics.

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Sources

• T2Banks should play up human touch to stand out in AI era: fintech CEOPayments Dive / Banking Dive04 Nov, 14:37