Amazon Connect Customer prefills the email address for new threads started from cases

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 03 Nov, 17:00 UTC

Amazon Connect Customer automatically fills in the customer’s email address from the linked customer profile when agents start a new email thread from a case. This saves agents time and reduces manual entry errors by eliminating the need to look up or type the address. Cases is available in the…

Sources

• T1Amazon Connect Customer prefills the email address for new threads started from casesAWS — What's New / News Blog03 Nov, 17:00