Implementing ChatOps into our Incident Management Procedure

T1Covered by 1 source · first reported by Stripe / Shopify Eng / Netflix TechBlog / Dropbox Tech / Slack Eng / Spotify Eng at 13 Feb 2018, 18:00 UTC

8 minute read Production engineers (PE) are expected to be incident management experts. Still, incident handling is difficult, often messy, and exhausting. We encounter new incidents, search high and low for possible explanations, sometimes tunnel on symptoms, and, under pressure, forget some best…

Sources

• T1Implementing ChatOps into our Incident Management ProcedureStripe / Shopify Eng / Netflix TechBlog / Dropbox Tech / Slack Eng / Spotify Eng13 Feb 2018, 18:00