Amazon Connect Customer lets agents pause and resume emails

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 03 Nov, 20:15 UTC

Amazon Connect Customer lets agents pause emails while waiting for information or approvals, freeing them to handle higher-priority contacts and resume their work later. For example, an agent waiting for a supervisor to approve a refund can pause the email and take an incoming call. Paused time is…

Sources

• T1Amazon Connect Customer lets agents pause and resume emailsAWS — What's New / News Blog03 Nov, 20:15