Amazon Connect Customer now supports Cases and External Tool events in the Wait block

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 02 Nov, 16:00 UTC

Amazon Connect Customer now supports Cases and External Tool events in the Wait block, giving you more control over how your customer experience flows react to real-time data changes. In addition to waiting for a Lambda function to complete, you can now wait until a Connect Case field meets a…