Amazon Connect Customer now supports Model Context Protocol (MCP) tools in flows

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 02 Nov, 16:00 UTC

Amazon Connect Customer now enables you to invoke Model Context Protocol (MCP) tools in customer experience flows through the new 'External Tool' block. With this launch, you can connect flows to third-party applications through Amazon Bedrock AgentCore Gateway and reuse the same tools used by your…

Sources

• T1Amazon Connect Customer now supports Model Context Protocol (MCP) tools in flowsAWS — What's New / News Blog02 Nov, 16:00