Amazon Connect Customer automatically saves in-progress emails as drafts

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 30 Oct, 19:30 UTC

Amazon Connect Customer automatically saves in-progress emails as drafts, helping agents resume work without losing progress when connectivity is interrupted or when their browser is accidentally closed or refreshed. When agents return, their drafts are restored with the message body, recipients…

Sources

• T1Amazon Connect Customer automatically saves in-progress emails as draftsAWS — What's New / News Blog30 Oct, 19:30