The 70/30 rule: Why ASEAN banks still need humans as AI takes over

T2Covered by 1 source · first reported by SEA: e27 / Vulcan Post at 29 Oct, 02:00 UTC

There was a time when a bank in Southeast Asia could win customers simply by shipping an app that did not crash on payday. That era, a new study suggests, is over. Twimbit, the Singapore-based research and advisory firm, unveiled its inaugural State of CX in ASEAN Banking 2026 at the Twimbit…