Amazon Connect Customer now measures the outcomes that drive retention and revenue

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 26 Oct, 13:31 UTC

Amazon Connect Customer now scores the outcome of your customer interactions. It shows whether the customer left satisfied, is at risk of churning, made a purchase, or resolved their need in self-service. You can now see whether an interaction worked, not just how efficiently it ran. Each metric…