Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 26 Oct, 13:47 UTC

Now you can view your metrics across customer segments: customer lifetime value (LTV) and repeat callers. See how any metric differs for repeat callers versus the rest of your contacts, or how results hold up among your highest-LTV customers; so you can spot the groups trending the wrong way before…