Amex Plans Job Cuts, Sets AI Rules as Gen Z Spending Jumps 35%

T2Covered by 1 source · first reported by PYMNTS at 23 Oct, 16:24 UTC

American Express is cutting management layers and expanding artificial intelligence across customer service and commerce, with rules governing how outside agents reach customers’ accounts and benefits. According to a Friday (Oct. 23) third-quarter earnings presentation and management commentary on…