Amazon Connect Customer Profiles now supports customizing what agents see

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 22 Oct, 21:10 UTC

Amazon Connect Customer Profiles now allows administrators to customize which customer data that agents see in the agent workspace, and how it is displayed, using layouts they build in Profile Explorer. Customer Profiles provides agents with a real-time, unified view of each customer during…