The Multi-Agent CX Problem: Who Owns the Customer Conversation?

T2Covered by 1 source · first reported by Light Reading / Fierce Network / Telecoms.com / RCR Wireless / Mobile World Live at 22 Oct, 11:39 UTC

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Khushbu Shaikh, Principal Technical Account Manager at Twilio, examines the new complexities around customer interactions in the agentic era.

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Sources

• T2The Multi-Agent CX Problem: Who Owns the Customer Conversation?Light Reading / Fierce Network / Telecoms.com / RCR Wireless / Mobile World Live22 Oct, 11:39