Commercial plans mental health provider directories routinely inaccurate secret shopper

T2Covered by 1 source · first reported by Fierce Biotech / Fierce Healthcare / MedCity / GEN at 19 Oct, 22:47 UTC

Fewer than a quarter of secret shopper phone calls to a listed mental health provider ended in a scheduled appointment, often due to inaccurate contact information or other issues with a plan's directory.