Banks face liability over use of AI chatbots, report finds

T1Covered by 1 source · first reported by American Banker (headlines) at 15 Oct, 10:00 UTC

Financial institutions that have replaced human customer-service agents with AI chatbots may be violating existing state and federal consumer-protection laws, if they provide inaccurate information that harms consumers, according to a new report by former regulators.

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Sources

• T1Banks face liability over use of AI chatbots, report findsAmerican Banker (headlines)15 Oct, 10:00