Tokens are the wrong yardstick for AI agents, says JFrog’s Sunny Rao

T2Covered by 1 source · first reported by SEA: e27 / Vulcan Post at 15 Oct, 01:00 UTC

Anyone who has spent 10 minutes pressing “0” to escape a voice bot knows how the last automation wave ended. Call centres were promised dramatic savings from IVRs and chatbots. Customers got phone trees that went in circles, and companies got a fresh layer of complaints to manage. Sunny Rao sold…