Amazon Connect Customer now prefills step-by-step guides for after contact work

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 12 Oct, 22:28 UTC

Amazon Connect Customer can now fill in the step-by-step guides that agents complete after a contact, using information extracted from customer conversations, such as booking identifiers, claim numbers, and conversation summaries. Managers can set which information populates each form field. Agents…