I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.

T2Covered by 1 source · first reported by Artificial Lawyer / LawSites / Legaltech News at 08 Oct, 16:14 UTC

As a former lawyer, a legal technology CEO, and a paying client of five major law firms, I see how legal services are built, sold, and experienced. Recently, my wife and I sent three firms an RFP for personal legal work. One firm responded with a partner’s name, an associate’s name, an hourly rate…