Insurers Lead on Billing but Still Miss What Policyholders Want

T2Covered by 1 source · first reported by PYMNTS at 08 Oct, 08:00 UTC

Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four policyholders ready to switch, and seven in 10 Gen Z policyholders ready to switch. Both things are true, and the second one is the problem. “The…