SEA’s insurers face a new question: what happens when customers have agents?

T2Covered by 1 source · first reported by SEA: e27 / Vulcan Post at 08 Oct, 02:00 UTC

Insurance has spent the past year experimenting with generative AI in the most obvious corners of the enterprise: summarising emails, extracting details from claims forms, drafting responses for call-centre agents, and speeding up document-heavy back-office work. Those are useful gains. But a new…

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• T2SEA’s insurers face a new question: what happens when customers have agents?SEA: e27 / Vulcan Post08 Oct, 02:00