Amazon Connect Customer now provides routing step data in the analytics data lake

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 23 Sept, 16:00 UTC

Amazon Connect Customer now provides routing step data in the analytics data lake, making it easier for customers to generate insights from routing decisions. Using the data lake, customers can leverage Amazon Athena and Amazon Quick to analyze trends, such as contacts queued and contacts joined at…

Sources

• T1Amazon Connect Customer now provides routing step data in the analytics data lakeAWS — What's New / News Blog23 Sept, 16:00