Why ServiceNow built a startup inside itself to take on AI-native rivals

T2Covered by 1 source · first reported by Fast Company — Technology at 01 Oct, 13:00 UTC

For two years, ServiceNow’s challengers have built businesses around frustrations with its software. Their pitch centers on two complaints: Implementations take too long, and employees increasingly expect help inside tools they already use rather than through a separate portal. The IT service…