Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time

T1Covered by 1 source · first reported by AWS — What's New / News Blog at 29 Sept, 17:00 UTC

Amazon Connect Customer now lets administrators store more of the reference data that drives their contact center configurations. Administrators can now use data tables to hold up to 20,000 values per table for defining configurations such as operating hours, escalation rules, AI agent prompts or…

Sources

• T1Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real timeAWS — What's New / News Blog29 Sept, 17:00