Apple Reportedly Planned to Replace 5,000 Support Employees With AI

T2Covered by 1 source · first reported by MacRumors / AppleInsider at 29 Sept, 16:11 UTC

Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman. The report said that Apple believed that AI-powered phone and web agents could take over some of the responsibilities performed by the employees…

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Sources

• T2Apple Reportedly Planned to Replace 5,000 Support Employees With AIMacRumors / AppleInsider29 Sept, 16:11